What’s expected of hosts?
To help create comfortable, reliable stays for guests, all homes and hosts must meet four basic requirements.
Responding quickly when guests reach out shows that you’re an attentive and considerate host. We ask hosts to respond to these types of messages within 24 hours.
No guest likes to have to send 4 or 5 requests to find an available place so we expect that if your calendar shows you’re free, you accept most requests. Make sure your listing’s calendar reflects the days you’re able to host. This way you’re more likely to get reservation requests that you can actually accommodate. You can edit the room availability in the calendar section of the property details to block time off between bookings, or to prevent requests for same-day reservations or reservations too far in the future.
- Clean every room guests can access, especially bedrooms, bathrooms, and the kitchen
- Check that there’s no hair, dust, or mould on surfaces and floors
- Perform turnover between each stay:
- Provide fresh linens/sheets and towels for guests
- Clear trash, food, and leftover items from previous guests
- Space out your bookings to give yourself more time to prep between guests. You can update your reservation preferences to block a night or two before reservations
- Charge a cleaning fee and use the extra money to pay for cleaning supplies or hire a professional cleaning service
- Leave cleaning supplies in your space so your guests can take care of spills and accidental messes
- Toilet paper
- At least one towel per booked guest
- At least one pillow per booked guest
Guests will have the opportunity to rate the accuracy of the information you provide.
- Accurate and up-to-date address (this will be shared only after guest has booked)
- Bedroom and bathroom privacy details are accurate
- Listing photos fairly represent the condition and layout of the space
- Amenities are as advertised, present and functional
- Use a variety of high-quality photos with captions and write a detailed description of the space
- Provide House Rules that address situations that will matter to your guests. Your rules can provide clarity around what you do and don’t allow, like smoking, pets, or additional visitors.
- Let guests know if there are parts of the listing that are off-limits, like a garage or the attic
- Be honest about unexpected factors that will impact your guests’ stay. Your guests deserve to know if your neighbours just started a noisy construction project or if they’ll have to climb 8 flights of stairs to get to your place.
List all the amenities you offer and make sure each one is available and operational
- If you plan to meet guests in person, make sure to coordinate a check-in time in advance
- Make sure your guests know how to contact you if they have a travel delay or last-minute question
- Provide your guests with detailed directions for getting to your place—you can save time by putting it all in your house manual.
- Be proactive in your communication so guests know you’re available. Reach out early to coordinate arrival plans. If you won’t be greeting your guests when they arrive, you can send them a message at their check-in time to make sure everything went smoothly.
- If you confirm a reservation and something about your listing changes, tell your guest in advance.
- Download the Bnbthai app so you can respond to messages anywhere.